Refund policy

We want you to love all your pieces from La Bella Casa. If something isn’t quite right, here is how it works and if you have any questions, please contact us so we can talk you through the process. We have endeavoured to make our policies clear, fair and backed by Australian Consumer Law. 

Damaged & Faulty Items

If a product arrives damaged, is missing parts, is faulty or defective please email us at info@labellacasa.com.au within 48 hours of receipt of the item/s with images and/or video showcasing the damage. From there we will guide you through the rest of the process to make the returns process as seamless as possible for you.

Once your returns application has been processed we will refund or replace your item. You may be required to return the faulty item at no cost to you. 

Change of Mind

We want you to love your la Bella Casa products. If you change your mind, we will be happy to issue you with a refund or store credit that you can use in-store or online. Please email us at info@labellacasa.com.au within 14 days of the date you received your order.

You will be responsible for the shipping and handling costs of the change of mind return and a restocking fee of 10% of the purchase price will apply. For large and bulky items (that cannot be shipped with Australia Post), we can organise a freight forwarder on your behalf. In this instance, we will provide a freight quote for your approval, and following payment will organise collection. Products returned for change of mind reasons must be in ‘as-new’ condition with tags and packaged securely in the original packaging. Once we receive the item/s and assess their condition, we will issue you with a refund or credit note.

Change of mind returns are not applicable to clearance items, custom made furniture, gift cards, items assembled or installed by La Bella Casa or our contractors upon delivery, or products marked as non-returnable on the product page.

Wrong Product Delivered

In the rare case of us shipping the incorrect item to you, please let us know via email at info@labellacasa.com.au with in 48hours of receipt of the item/s. We will immediately organise the shipment of the correct item and will organise for the pickup and return of the incorrectly shipped item at no cost to you. 

Custom Made Pieces

Custom Made pieces are made or ordered specifically for you. Unfortunately this means they can’t be refunded once the order has been placed or the making process has begun. These items are considered final sale. If your custom piece arrives damaged or faulty, please get in touch immediately - your statutory rights under Australian Consumer Law always applies.

Vintage, Antiques & Handmade Pieces

Antique, vintage and handmade items with natural variations such as marble, reclaimed wood, rattan, and handcrafted decor are not available for returns. Their imperfections and patina are deemed unique to their story, history and character and handmade nature. Naturally, if the item/s arrive damaged or incomplete, refund or replacement policies noted above will apply. If you change you mind, our ‘Change of mind’ policies noted above will apply.

Please choose carefully and contact us before you purchase if you would like additional information, images or measurements. We are here to assist and support your vision to create a beautiful home.