RETURNS & CREDIT NOTES
- We accept return of merchandise that is unused, unwashed, or undamaged, within 14 days of purchase with the original receipt and where the manufacturer's tags are still attached. A credit note for the value of the item will be issued*
Customers are to return the item in its original condition and packaging at their own postage/courier expense.
*Credit Notes
A credit note for the same value will be issued, valid for 3 years from the issue. As credit notes cannot be used to purchase online, the customer must contact us on 02 4787 6114 to make purchases using your credit.
FOR DAMAGED / FAULTY ITEMS
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Should your online order arrive damaged or defective, please email a full defect description with photos to info@labellacasa.com.au within 48 hours of receiving your order.
The item must be returned to us in the condition it was received, either by mail, courier, or physically at our Leura Showroom
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Should we not be able to repair or replace the goods, a full refund of the purchase price will be offered to the customer.
Please note, that refunds are not provided for change of mind.
